We offer a return policy that allows you to return your package and get a replacement or refund within 30 days after receiving your order. You should note that for returns, you do not use the same address provided on the website. For this action, you should first contact us at firstname.lastname@example.org for further instructions on the same.
We are not responsible for the cost incurred during this exercise unless there was a delivery error in the original package. The policy will only apply if you have a valid reason for wanting a refund or replacement. It will only be applicable if the item is still in its original good condition without any physical damages, dents, or scratches.
You should include all the accessories that come with the product. Before shipping the package;
- You should send a picture or video of the item and ensure that it is well visible
- You should send it in an outer shipping box to avoid damages
- You should send the tracking number after shipping the returning product
- If the product is damaged on delivery, you should contact us immediately and let us guide you on how to deal with the problem. In such a case, it will not be considered as a return
- If you wish to get a refund but you cannot send the item back to us for a valid reason, the refund will be done at our discretion.
Items that fail to meet the terms and conditions of a replacement or refund will be rejected or will be subject to a restocking fee at our discretion. The entire return process may take 2 to 6 weeks from the moment we receive the package to when you get a replacement or refund.
COVID19 UPDATE: Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products after they have been delivered, we are forced to temporarily cease all refunds and returns, for the safety of our customers and associates alike.